Terms of Service

1. Acceptance of Terms

By accessing and using the KK Home Cleaning website (the "Website") or engaging our cleaning services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use this Website or our services.

2. Use of Our Website

You agree to use the Website for lawful purposes only. You are prohibited from using the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.

3. Our Services

KK Home Cleaning provides professional home cleaning services as described on our Website. Specific details of services, including scope and pricing, are available on our Services and Pricing & Booking pages. All bookings and requests for custom quotes are handled via WhatsApp as indicated on the Pricing & Booking page.

4. Pricing and Payments

Pricing for our Standard Deep Cleaning service is listed on our Website. Prices for specialized services (e.g., Mattress & Sofa Cleaning, Move-In/Move-Out Cleaning) are provided upon request via WhatsApp. Payment terms will be communicated during the booking process. We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed.

5. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule your cleaning service, please notify us at least 24 hours in advance. Cancellations or rescheduling requests made less than 24 hours before the scheduled service may be subject to a fee. Please refer to our FAQ page or contact us for more details.

6. User Responsibilities

As a client, you agree to:

• Provide accurate and complete information when booking services.
• Ensure a safe working environment for our cleaning staff. This includes securing pets and informing us of any potential hazards.
• Remove any fragile or valuable items from areas to be cleaned, or bring them to our attention.

7. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property ofKK Home Cleaning or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Website without our express written permission.

8. Disclaimers

Our services are provided with professional care and skill. However, we do not guarantee that our services will meet all your individual expectations or that all stains or damages can be completely removed or repaired. The Website and its content are provided "as is" without any warranties of any kind.

9. Limitation of Liability

To the fullest extent permitted by law, KK Home Cleaning shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use or alteration of your transmissions or content. In no event shall KK Home Cleaning's aggregate liability for all claims relating to the services exceed the amount paid by you to KK Home Cleaning for the services in question.

10. Indemnification

You agree to defend, indemnify, and hold harmless KK Home Cleaning, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website or Services, or your violation of these Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

12. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or Services after any revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms, please contact us at admin@kotakinabalucleaning.com, call us at +60 16-864 2467, or by post to: