Question 1

What areas in Kota Kinabalu do you serve?

Accepted Answer

We proudly offer our cleaning service throughout most areas of Kota Kinabalu. To confirm if we cover your specific location, please contact us with your address.

Question 2

What's included in the Standard Deep Cleaning (RM250) service?

Accepted Answer

Our Standard Deep Cleaning package (RM250) includes up to 2 hours of intensive cleaning by a team of three professionals. It's a comprehensive, top-to-bottom clean covering all rooms, detailed kitchen and bathroom sanitization, baseboard wiping, interior window cleaning, and much more. For a complete checklist, please visit our Services page.

Question 3

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, our team comes fully equipped with all necessary professional-grade cleaning supplies and equipment for all our services, including specialized tools for mattress and sofa cleaning.

Question 4

How do I book a cleaning service?

Accepted Answer

You can easily book our Standard Deep Cleaning or request a quote for other services (like Mattress & Sofa Cleaning) through the Pricing & Booking page on our website. Fill out the form with your details and preferred schedule, and we'll contact you to confirm.

Question 5

What if I need to reschedule or cancel my booking?

Accepted Answer

We understand that plans can change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your cleaning service appointment to avoid any potential fees. You can contact us via phone or email.

Question 6

Are your cleaners trained and insured?

Accepted Answer

Yes, all our cleaners are professionally trained, background-checked, and insured. We prioritize your safety and peace of mind when providing our cleaning service in Kota Kinabalu.

Question 7

How many cleaners perform the Standard Deep Cleaning?

Accepted Answer

Our Standard Deep Cleaning service is efficiently carried out by a team of three professional cleaners. This allows us to deliver a thorough and comprehensive clean within the allocated time (up to 2 hours for the RM250 package).

Question 8

Is the Standard Deep Cleaning a recurring service?

Accepted Answer

The RM250 Standard Deep Cleaning package is primarily designed as a one-off intensive cleaning session. Many clients book this periodically (e.g., quarterly) for a thorough refresh. If you're interested in regular, ongoing maintenance cleaning, please contact us to discuss custom arrangements and pricing.

Question 9

What is your process for Mattress & Sofa Cleaning?

Accepted Answer

Our mattress and sofa cleaning process typically includes: 1. Pre-inspection of the fabric and condition. 2. Thorough deep vacuuming to remove loose dirt, dust, and allergens. 3. Pre-treatment of specific spots and stains. 4. Application of a suitable cleaning method (e.g., hot water extraction or steam cleaning, depending on fabric). 5. Final sanitizing and deodorizing, leaving your upholstery fresh and hygienic.

Question 10

What types of mattresses and sofas can you clean?

Accepted Answer

We can clean most common fabric types found on mattresses and sofas, including cotton, polyester, microfiber, and blends. During our pre-inspection, we'll assess the material to ensure the safest and most effective cleaning method is used. We advise a consultation for very delicate materials like silk or certain velvets.

Question 11

What are the benefits of professional Mattress & Sofa Cleaning?

Accepted Answer

Professional cleaning significantly improves the hygiene of your furniture by removing accumulated dust mites, allergens, bacteria, and dead skin cells. It also effectively tackles stains and odors, revitalizes the appearance of the fabric, and can extend the lifespan of your mattresses and sofas, contributing to a healthier home environment.

Question 12

How should I prepare for a Mattress & Sofa Cleaning service?

Accepted Answer

Please remove all loose items such as blankets, cushions, throws, and any personal belongings from the mattress or sofa to be cleaned. Ensure our team has clear and easy access to the furniture. If possible, vacuuming any visible loose debris beforehand is helpful but not essential.

Question 13

How long does it take for mattresses and sofas to dry after cleaning?

Accepted Answer

Drying time can vary depending on the fabric, humidity, and ventilation, typically ranging from 4 to 8 hours. We use methods that minimize moisture, and our team will provide specific advice on how to expedite drying, such as ensuring good air circulation.

Frequently Asked Questions